Our Terms and Conditions and Website Use
1.Introduction
Welcome to Jo Valentina Sinclair – Create Your Own StoryTM
This page tells you the terms on which you may use our website www.jovalentinasinclair.com and the Coaching Services offered by us.
We therefore recommend that you please read these product terms carefully before using this Website as they affect your rights and liabilities under the Law and the basis upon which we will provide our services, whether you use the Site as a registered user or guest. By using the Website, you accept the terms and agree to obey them. If you don’t accept them, please don’t use the Site.
If you are entering in to this Agreement on behalf of a Company or other legal entity, any acceptance of these terms will be considered a representation by you that you have the authority to bind such entity to these Terms and Conditions, in which case the terms “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with these Terms and Conditions, you may not proceed.
2.Who We Are
Our Site is operated by Jo Valentina Sinclair and our trading office is at Bromley, Kent
3.Use of the Site
Our Site is available free of charge to use but you only have permission for temporary use of the site, and we can withdraw or change our service at any time without telling you and without being legally responsible to you.
These terms, together with the policies, images, documents referred to in them provide the terms of use which you may make use of our website whether as a guest or as a registered user.
You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).
You agree to follow our acceptable use policy http://bit.ly/Acceptableusepolicy
If you allow anyone else to use our Site, you must make sure that they read these terms first, and that they follow them.
Only use the Site as allowed by law and these terms. If you don’t, we may suspend your usage, or stop it completely.
We frequently update the Site and make changes to it, but we don’t have to do this, and material on the Site may be out-of-date. No material on the site is intended to contain advice, and you shouldn’t rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone. We recommend you review these terms from time to time to be aware of any changes.
4. Our Services and your Order
We offer Life and Business coaching sessions either in person, by telephone or via skype, details of which are located on our Site.
We make all reasonable efforts to ensure that all general descriptions of the Services available from us correspond to the actual Services that will be provided to you, however please note that the exact nature of the Services may vary depending upon your individual requirements and circumstances.
Our Site will guide you through the ordering process. Before submitting your Order to us you will be given the opportunity to review your Order and amend any errors. Please ensure that you have checked your Order carefully before submitting it.
These terms will not be binding upon you for the purchase and supply of the Services until such a time as you have placed your order to purchase the products (your “Order”), and you receive an email from us acknowledging receipt of your Order and that your Order will be processed for delivery in accordance with your chosen method i.e. how we will provide our Coaching sessions to you.
We neither represent nor warrant that all Services will be available at all times and cannot necessarily confirm availability until confirming your Order.
We offer no representations or warranties that the Goods and/or this Site offered will be accessible, or usable by you or without any faults. We agree to notify you at the earliest opportunity if there are any technical faults which would delay the processing of your Order.
We reserve the right to refuse an order placed by you, if the Order is in breach of these terms in any way or if the use of the images, either infringes a third party’s intellectual property rights or they are corrupted, unsupported technically or inadequately pixelated. On occasions, the Order may be refused because we cannot provide the Services to you for whatever reason, in which case we will notify you and offer you either an alternative or refund.
You may change your Order at any time before we begin providing the Services by contacting us at the following email address jo@jovalentinasinclair.com. We will confirm any changes in writing with you.
If you change your mind and no longer wish to proceed with the Services, you may cancel your Order or the Contract before we begin providing the Services subject to these Terms and Conditions. Any cancellation must be within 14 days after your acceptance of the Order and must be communicated to us in writing.
5. Payment
Payment will be made by you once you have placed your Order and the prices that are payable are clearly set out on this Site. If by mistake, we have underpriced the purchase price, we will have no obligation to supply that item at the stated price.
All prices displayed on this Site are inclusive of VAT and payment can be made in the following ways:
- By bank transfer
- By Cash
- Via Paypal (but any payment will incur an additional 3.4% surcharge)
- Via Moonclerk
- By Debit/Credit Card
We reserve the right to postpone/terminate any future sessions where payment for a prior session has not yet been received. Upon receipt of payment, we shall reschedule the remaining sessions under these Terms and Conditions.
6. Provision of the Services
We agree to provide the Services with reasonable skill and care, consistent with best practices and standards in the Industry and in accordance with the information you provide to us.
We will begin providing the Services on the date agreed when you make your Order (which we shall confirm in the Order Confirmation).
We will make every reasonable effort to provide the Services in a timely manner. We cannot, however, be held responsible for any delays if an event outside of our control occurs.
7. Your Obligations
1. In accepting these Terms and Conditions, you acknowledge that you are:
(a) are over the age of 18 and able to participate in the Coaching Services;
(b) will co-operate with us in all matters relating to the Services and comply with these terms;
(c) will be financially responsible for all payments due and payable under this Agreement
(d) ultimately responsible for your emotional, physical and mental well- being during the Program, including the choices and decisions to take part in the sessions;
(e) acknowledge that coaching is in no way to be construed as psychological counselling or any type of therapy. Coaching results are not guaranteed and you enter in to the provision of the Services on the full understanding that you are responsible for creating your own results;
(f) committed to the coaching sessions.
8. Cancellation, Delivery and Returns
Orders will be processed and delivered to you in accordance with your chosen method of delivery.
You may cancel your Order or the Contract before or after we begin providing the Services subject to these Terms and Conditions. Any cancellation must be within 14 days after your acceptance of the Order and must be communicated to us in writing.
If we have already started to provide the Services to you, we will accept a cancellation of the sessions upon 48 hours’ notice. If you provide us with less than 48 hours’ notice, we will require payment in full and will not offer a refund.
We retain the right at all times to terminate this Agreement for any reason including without limitation to any failure by you, to follow direction or conduct contrary to the interests of this Agreement.
9. Intellectual Property Rights
We are the owner or licensee of all intellectual property rights in the Site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.
You are allowed to print one copy and download extracts of any page on the Site for your personal reference, but not for commercial use without a licence from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.
Our status and that of any contributors, must be always be acknowledged. If you breach these terms, you lose your right to use our Site, and must destroy or return any copies you have made.
You must not copy duplicate or steal our website content, in doing so you understand its contrary to these terms and therefore may be considered as “theft”. The trade marks and logos displayed on our Site or content are either our trade marks belonging to us unless otherwise indicated or our intellectual property rights.
10. Our Legal Responsibility to You
To the extent that the law allows, you agree to release, our agents, directors, officers, shareholders and any employees from all liability arising out of or in connection with any Images used. You must not assume that accessing our Site means that you are complying with the law by reason of your images appearing on our Site.
We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for any loss to you arising from use of our site. We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.
We always use reasonable endeavours to ensure that our Services are trouble-free. If, however, there is a problem with the Services provided, please contact us as soon as is reasonable possible via [ ]
We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.
11. Privacy Policy
All personal information that we may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
We may use your personal information to:
- Provide Our services to you;
- Process your Order (including payment) for the Services; and
- Inform you of new products and/or services available from Us (if you opt or have previously opted to receive it). You may request that we stop sending you this information at any time.
- In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, we may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
We will not pass on your personal information to any third parties without first obtaining your express permission.
The only data that we may collect from you via this website is the following data about you, and through social media or through the use of the Products including but not limited to your name, address, email address, telephone number or financial information, in the following circumstances:
- Accounts – when you register for an account or subscribe to purchase the Services, or use our Website
- Support – when you request support, services or information about the Services or our Website
- Correspondence – when you contact us
- Transactions and Orders – when you carry out transactions through our Website or purchase the products
We use cookies to distinguish users and improve our site. Please look at our Cookie Policy http://bit.ly/cookies-policy-js for more cookie information.
If you choose not to provide the personal information we request, you can still visit most areas of the Website, but you may be unable to access certain options and services that involve interaction. You have the final decision on whether to proceed with any activity that requests personal information.
By using the Site, you agree to us handling this information and confirm that data you provide is accurate and by using this Site, you are consenting to the contents of this Policy.
12. Uploading to our Site
If you contact other users of our Site or upload material to it, you must follow our acceptable use policy, which sets out standards for usage. You can read this policy at http://bit.ly/Acceptableusepolicy and you must comply with the content standards referred to therein. You agree to reimburse us for any costs or expenses we incur as a result of any breach of this term.
We won’t be legally responsible to anybody for the accuracy of material that you upload to the site, and we can remove it at any time if we think it doesn’t follow our acceptable use policy.
13. Computer Offences
If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity.
Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.
You mustn’t try to get access to our site or server or any connected database or make any ‘attack’ on the Site. We won’t be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.
14.Links To Our Site
You are allowed to make a legal link to our website’s homepage from your website if the content on your Site meets the standards of our acceptable use policy. Such use must be fair and reasonable and do nothing to harm our reputation. You must obtain our consent in writing if you wish to establish a link to our Site.
We can end this permission at any time.
You mustn’t suggest any endorsement by us or association with us unless we agree in writing.
15.Links From Our Site
Links from our Site to other sites are only for information. We don’t accept responsibility for other sites or any loss you suffer from using them.
16. Events Beyond Our Control
We shall have no responsibility or liability for any failure to perform, or delay in performance or any of our obligations under the Terms that is caused by events outside of our control.
17. Variation
We change these terms from time to time and you must check them for changes because they are binding on you.
18. Other Terms
We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if we sell Our business). If this occurs, you will be informed by us in writing. Your rights under these Terms and Conditions will not be affected and our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
19. Applicable Law
If you are a consumer of registered business, these terms of use, their subject matter are governed by English Law and the English courts have the only right to hear claims related to our site.
20. Contact Us
Please email us at jo@jovalentinasinclair.com to contact us about any issues.
We shall contact you by email should it be necessary to do so.
